Refund Policy

Last updated: 2026

1. Digital Products Only

Because all products sold on our platform are digital files (e.g., .DST, .PES, .EXP), they cannot be returned once downloaded.

2. No Refunds

We do not offer refunds, exchanges, or cancellations once a digital file has been purchased and the download link has been generated. Please review all product details and format compatibility carefully before making a purchase.

3. Defective Files

If you encounter a technical issue with a file (e.g., it is corrupted or will not open in your software despite matching the listed format), please contact our support team within 7 days of purchase. We will replace the defective file or provide a working version.